Privacy Policy

Effective Date: October 5, 2026 | Last Updated: October 5, 2026

Introduction

At Ajinomoto Bio-Pharma Services (“Aji Bio-Pharma,” “we,” “us,” or “our”), your privacy is important to us.

This Privacy Policy explains how we collect, use, disclose, and protect personal information in connection with our website located at www.ajibio-pharma.com (the “Website”), including information submitted through the online forms available on the Website.

Scope of This Privacy Policy

This Privacy Policy applies to personal information collected when you:

visit or interact with the Website;
submit a contact, service, business development, or other inquiry through an online form on the Website;
request information about our services, technologies, facilities, or capabilities;
communicate with us through the Website;
subscribe to communications, where available;
interact with cookies or similar technologies used on the Website; or
otherwise provide personal information through a Website feature that refers to this Privacy Policy.

This Privacy Policy does not apply to websites or online services operated by other Aji Bio-Pharma entities, or a third party. Those websites and services may be subject to separate privacy policies. It also does not apply to information collected offline, through a separate agreement, or under a notice provided to you at the point of collection.

This Privacy Policy also does not cover

Publicly available information from government records.
Deidentified or aggregated consumer information.
Health or medical information covered by the Health Insurance Portability and Accountability Act of 1996 (HIPAA) and the California Confidentiality of Medical Information Act (CMIA) or clinical trial data.

Personal Information covered by certain sector-specific privacy laws, including the Fair Credit Reporting Act (FCRA), the Gramm-Leach-Bliley Act (GLBA) or California Financial Information Privacy Act (FIPA), and the Driver’s Privacy Protection Act of 1994.
Information that is excluded under various privacy laws.
Information collected from potential job candidates, and provided via our Careers webpages, which will be governed by their own privacy policy.

Personal Information We Collect

The personal information we collect depends on how you interact with the Website.

Information You Provide to Us

The Website includes online form(s) used to collect information from individuals who contact us. Through those forms and other Website features, we may collect information that you provide directly, including:

name;
business email address;
business telephone number;
company or organization;
job title or professional role;
country or geographic location;
services, technologies, facilities, or capabilities in which you are interested;
information contained in an inquiry, request, or other communication; and
other information you choose to provide.

Please do not submit patient information, clinical records, genetic information, government identification numbers, financial account information, export-controlled technical information, trade secrets, or other sensitive information through a general Website form unless we specifically request that information through an authorized and appropriately secured channel.

Information Collected Automatically

When you visit or interact with the Website, we and our service providers may automatically collect certain information, including:

IP address;
browser type and settings;
device information;
operating system;
pages viewed and Website interactions;
referring and exit pages;
date and time of access;
approximate geographic location derived from an IP address;
cookie and similar technology identifiers; and
security, diagnostic, and performance information.

These are not personal information and are not used to and cannot be used to identify you directly. We only use this information in aggregate to help us understand the use of our Website. For additional information, please see the Cookies and Similar Technologies section below and the cookie preference tools available on the Website.

How We Use Personal Information

We may use personal information to:

operate, maintain, secure, and improve the Website;
respond to questions, requests, and business inquiries submitted through the Website;
provide information about services, technologies, facilities, and capabilities;
identify the Aji Bio-Pharma company, facility, or business team best positioned to respond to an inquiry;
route inquiries to the appropriate Ajinomoto Group company, as described below;
communicate with you regarding an existing or potential business relationship;
evaluate potential customer, supplier, collaboration, or other business opportunities;
administer Website preferences and privacy choices;
conduct Website analytics where permitted by applicable law;
protect the Website, our systems, our personnel, and others against fraud, misuse, security threats, and unlawful activity;
establish, exercise, or defend legal claims;
comply with applicable laws, regulations, legal processes, and governmental requests; and
carry out other purposes disclosed to you at the time your personal information is collected.

Routing and Responding to Your Inquiry

Ajinomoto Bio-Pharma Services operates through multiple affiliated companies and locations.

When you submit an inquiry through the Website, personal information submitted with your inquiry may be provided to another Ajinomoto Group company – including Ajinomoto Co. in Japan or Omnichem in Belgium – if the receiving company is better positioned to address your request.

The company to which an inquiry is routed may be selected based on factors such as:

the service or capability you request;
the facility or geographic region relevant to your inquiry;
applicable technical or scientific expertise;
manufacturing capabilities;
an existing or prospective business relationship; or
the nature of the requested follow-up.

After receiving your information, the receiving company may contact you directly and may independently determine how to evaluate, respond to, or pursue your inquiry. Accordingly, submitting an inquiry through the Website does not mean that all subsequent communications will come from the same entity.

How We Share Personal Information

We do not sell your personal information. We also do not rent personal information, and we do not disclose personal information to third parties for their own direct marketing purposes without providing notice and, where required, choice.

We may share personal information in the following circumstances:

Affiliates. With Ajinomoto Group companies for the purposes described in this Privacy Policy, including inquiry routing.
Service Providers and Third-Party Tools. With vendors that perform functions on our behalf, as listed in the section below.
Professional Advisors. With legal, accounting, audit, and compliance advisors on a confidential basis.
Legal and Safety. Where we believe in good faith that disclosure is necessary to comply with applicable law, legal process, or a governmental or regulatory request; to enforce our agreements; to detect, prevent, or address fraud or security issues; or to protect the rights, property, or safety of Aji Bio-Pharma, our personnel, or others.
Business Transactions. In connection with a merger, acquisition, reorganization, financing, or sale of assets, subject to appropriate confidentiality safeguards.
With Your Consent. For any other purpose disclosed to you with your consent.

We may also disclose aggregated or de-identified information that does not identify any individual.

Service Providers and Third-Party Tools

We use service providers and third-party technologies in connection with the Website. These providers may collect or process personal information on our behalf, and certain of them may use cookies or similar technologies. Their processing is subject to contractual obligations with us and, where applicable, to their own privacy policies.

Function	Provider
Hosting	Pantheon
CRM / Forms	HubSpot (forms and related functionality)
Translation	Weglot
Cookie Consent Management	Cookiebot
Analytics	Google Analytics 4 (GA4)
Video Embe	Vimeo

The specific providers and technologies used on the Website may change over time. Where a provider’s technology uses cookies, its cookies are identified in the Cookie Declaration described below.

Cookies and Similar Technologies

What Cookies Are

Cookies are small text files that websites store on your computer, mobile device, or other device when you visit a website. Cookies allow websites to recognize a device, remember preferences, support Website functionality, understand how visitors use a website, and provide other features.

Cookies may be set directly by the Website (“first-party cookies”) or by third-party services used on the Website (“third-party cookies”). Cookies may be temporary and expire when you close your browser (“session cookies”) or remain on your device for a specified period (“persistent cookies”). We may also use similar technologies such as tags and pixels; for purposes of this Privacy Policy, we refer to these technologies collectively as “cookies.”

How We Use Cookies

Aji Bio-Pharma uses cookies for various purposes, including to:

operate and secure the Website;
remember your preferences, including cookie and language preferences;
provide Website functionality;
understand how visitors use and interact with the Website;
measure and improve Website performance, content, and communications; and
where implemented and permitted by applicable law, measure the effectiveness of marketing or advertising activities.

Categories of Cookies We Use

Essential Cookies. Essential cookies are required for the Website to function properly or to provide functionality you request, including security, network management, cookie consent preferences, and other core Website functions. Users cannot make any selections regarding Essential Cookies through our cookie banner, and these cookies cannot be disabled through our cookie preference tool. You may be able to block them through your browser settings, but doing so may affect how the Website functions.

Functional Cookies. These cookies allow the Website to remember choices you make and provide enhanced functionality, such as language preferences and other Website settings. If you do not allow these cookies, some Website features may not function as intended.

Marketing Cookies. Where implemented, these cookies may be used to measure the effectiveness of communications or advertising and, depending on the technology, to understand visitor interests or interactions across websites. Where required by applicable law, these technologies will not be activated unless you provide the appropriate consent.

Analytics. We use Google Analytics 4 and may use other analytics technologies to help us analyze Website usage and improve our content and user experience. Where required by applicable law, analytics cookies will not be activated unless you provide the appropriate consent.

Cookiebot and Your Cookie Preferences

We use Cookiebot to provide our cookie consent and preference management tools. When you first visit the Website, you will be presented with a Cookiebot cookie banner that allows you to select whether Functional Cookies and Marketing Cookies are deployed on your device. Essential Cookies are not subject to selection and will be deployed because they are necessary for the Website to operate.

Where consent is required by applicable law, non-essential cookies will be used based on the choices you make through our cookie preference tools. You may review or change your cookie preferences at any time by selecting “Manage Cookies” in the Website footer. Your cookie preferences may be stored so that we can remember your choices when you return to the Website, and your choices apply to the browser and device on which they were made.

Cookie Declaration

The current cookies and similar technologies used on the Website, including their providers, purposes, categories, and expiration periods, are listed in the Cookie Declaration below. The Cookie Declaration is generated and maintained through Cookiebot based on cookies and similar technologies detected on the Website, and may be updated from time to time.

Managing Cookies Through Your Browser

Most web browsers allow you to control cookies through browser settings, including deleting existing cookies or blocking certain cookies. If you block or delete cookies through your browser, some Website functionality or preferences may not work as intended. Browser settings are separate from the preferences you select through our Website cookie management tools.

Do Not Track and Universal Opt-Out Signals

Because there is no uniform industry standard for browser “Do Not Track” signals, the Website does not currently respond to them. Where required by applicable state law, we will honor recognized universal opt-out mechanisms, such as the Global Privacy Control.

U.S. State Privacy Rights

Depending on your state of residence and subject to applicable law, you may have certain rights regarding your personal information. States that have enacted comprehensive consumer privacy laws include California (see the California section below), Virginia, Colorado, Connecticut, Utah, Texas, Oregon, Montana, Tennessee, Iowa, Delaware, Indiana, New Jersey, New Hampshire, Minnesota, Maryland, and others. While the scope of these rights varies by state, eligible residents may have the right to:

Right to Know / Access – confirm whether we process your personal information and obtain the categories and specific pieces of personal information we have collected, the sources, the purposes for collecting it, and the categories of third parties to whom we disclose it;
Right to Correct – request correction of inaccurate personal information;
Right to Delete – request deletion of personal information we have collected from you, subject to legal exceptions;
Right to Data Portability – obtain a copy of your personal information in a portable, readily usable format;
Right to Opt Out of Sale, Sharing, or Targeted Advertising – as noted above, we do not sell your personal information; where any state law defines “sharing,” “targeted advertising,” or “profiling” more broadly, you may opt out where applicable;
Right to Limit Use of Sensitive Personal Information – where applicable;
Right to Non-Discrimination – exercise your rights without receiving discriminatory treatment; and
Right to Appeal – where required by law, appeal a decision on a privacy rights request.

How to Exercise Your Rights

To submit a request, please contact us using the information in the “Contact Us” section below. We will take reasonable steps to verify your identity before responding and will respond within the timeframes required by applicable law. You may use an authorized agent to submit a request on your behalf, subject to verification of the agent’s authority. If we decline to act on your request, you may appeal by contacting us at the information below with the subject line “Privacy Rights Appeal.” If your appeal is denied, you may contact your state attorney general.

California Privacy Rights (CCPA/CPRA)

This section provides additional disclosures for California residents under the California Consumer Privacy Act, as amended by the California Privacy Rights Act (collectively, the “CCPA”).

Categories of Personal Information Collected (Preceding 12 Months)

CCPA Category	Examples	Collected?	Sources	Purpose	Disclosed To	Sold or Shared?
A. Identifiers	Name, business email, business phone, IP address, device and cookie identifiers	Yes	Directly from you; automatically	Responding to inquiries; Website operation; security; analytics	Affiliates; service providers	No
B. Customer Records (§1	Name, business contact information	Yes	Directly from you	Business communications; inquiry routing	Affiliates; service providers	No
C. Protected Classifications	N/A	No	–	–	–	No
D. Commercial Information	Services or capabilities of interest; inquiry and business relationship records	Yes	Directly from you	Evaluating business opportunities; responding to inquiries	Affiliates; service providers	No
E. Biometric Information	N/A	No	–	–	–	No
F. Internet / Network	Pages viewed, Website interactions, referring/exit pages, browser and device data	Yes	Automatically	Website operation; analytics; security	Service providers	No
G. Geolocation Data	Approximate location derived from IP address	Yes (approximate)	Automatically	Security; analytics; routing	Service providers	No
H. Sensory Data	N/A	No	–	–	–	No
I. Professional / Employment Info	Company or organization, job title or professional role	Yes	Directly from you	Business communications; inquiry routing	Affiliates; service providers	No
J. Education Information	N/A	No	–	–	–	No
K. Inferences	Business interests inferred from inquiry or Website activity	Yes	Derived	Responding to inquiries; improving the Website	Affiliates; service providers	No
L. Sensitive Personal Information	Not intentionally collected through the Website	No	–	–	–	No

Your CCPA Rights

California residents have the rights to know/access, delete, and correct personal information; to opt out of the sale or sharing of personal information (we do not sell or share personal information as those terms are defined by the CCPA); to limit the use and disclosure of sensitive personal information; and to non-discrimination for exercising these rights. You may also designate an authorized agent to submit a request on your behalf, subject to verification.

To exercise these rights, contact us at the information below or using the details in the “Contact Us” section. We will verify your identity by matching information you provide against information we maintain.

Shine the Light

Under California Civil Code § 1798.83, California residents may request information regarding our disclosure of personal information to third parties for their own direct marketing purposes. We do not make such disclosures.

Rights Under the EU GDPR and UK GDPR

If you are located in the European Economic Area (EEA), the United Kingdom, or Switzerland, the following disclosures apply under the EU General Data Protection Regulation (GDPR) and the UK GDPR.

Legal Bases for Processing

We process personal information on the following legal bases:

Consent – for non-essential cookies and, where applicable, optional communications. You may withdraw consent at any time;
Performance of a Contract or Pre-Contractual Steps – to respond to your inquiry and to establish or manage a business relationship;
Legitimate Interests – to operate, secure, and improve the Website, evaluate business opportunities, and protect against fraud and misuse, provided those interests are not overridden by your rights; and
Legal Obligation – to comply with applicable laws and lawful requests.

Your Rights

Subject to applicable law, you have the right to access your personal data; rectify inaccurate or incomplete data; erase your data; restrict processing; object to processing based on legitimate interests or for direct marketing; data portability; withdraw consent; and not be subject to a decision based solely on automated processing producing legal or similarly significant effects.

International Transfers – Processing Outside Your Country of Residence

Personal information collected through the Website will be processed in a jurisdiction other than the country in which you reside. Aji Bio-Pharma operates through affiliated companies and service providers located in multiple countries, including the United States, Japan, and Belgium, and our hosting, CRM, analytics, translation, cookie management, and video service providers may process data in the United States and elsewhere. Accordingly, personal information you submit – including information submitted through a Website form – may be transferred to, stored in, and processed in countries whose data protection laws differ from, and may not provide the same level of protection as, the laws of your country, and where your data may be subject to lawful access requests by local authorities.

Where we transfer personal data out of the EEA, the UK, or Switzerland, we implement appropriate safeguards required by applicable law, which may include the European Commission’s Standard Contractual Clauses (SCCs), the UK International Data Transfer Agreement (IDTA) or UK Addendum, and additional technical and organizational measures. You may request further information about these safeguards by contacting us at the information below.

Right to Lodge a Complaint

You have the right to lodge a complaint with your local data protection supervisory authority. In the UK, this is the Information Commissioner’s Office (ICO). A list of EEA supervisory authorities is maintained by the European Data Protection Board.

EU / UK Representative

nathalie.beirens@aoc.ajinomoto.com

Individuals in India and Japan

Additional privacy requirements may apply to individuals located in India and Japan, including under India’s Digital Personal Data Protection Act and Japan’s Act on the Protection of Personal Information (APPI).

Where those requirements apply, Aji Bio-Pharma will supplement this Privacy Policy with additional information, notices, or disclosures as necessary to comply with applicable local law – which may include further detail regarding the purposes of processing, cross-border transfers, consent, grievance or complaint mechanisms, and local contact points. Any such supplemental information will be provided through the Website or another appropriate channel and will govern to the extent it differs from this Privacy Policy.

Retention of Your Information

We retain personal information only for as long as reasonably necessary for the purposes for which it was collected, including to respond to inquiries, maintain appropriate business records, provide requested communications, comply with legal or regulatory requirements, resolve disputes, and enforce our agreements and rights. When personal information is no longer needed, we securely delete, destroy, or de-identify it.

Data Security

We maintain reasonable administrative, technical, and physical safeguards designed to protect personal information against unauthorized access, use, disclosure, alteration, or destruction. However, no method of transmission over the internet or method of electronic storage is completely secure, and we cannot guarantee absolute security.

Third-Party Websites

The Website may contain links to websites operated by third parties, including career websites and other Ajinomoto Group websites. This Privacy Policy applies only to this Website. When you visit another website through a link from this Website, that website’s privacy and cookie practices will apply. We encourage you to review the applicable privacy information provided by those websites.

Children’s Privacy

The Website is intended for a business and professional audience and is not directed to children. We do not knowingly collect personal information from children. If you believe a child has provided us with personal information, please contact us at the information below and we will take appropriate steps to delete it.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes to the Website, the technologies we use, our practices, or applicable legal requirements. When we update this Privacy Policy, we will revise the “Last Updated” date at the top of this page. Where required by applicable law, we will provide additional notice or request updated consent.

Contact Us

If you have questions about this Privacy Policy, our use of cookies and similar technologies, or your personal information, please contact us:

Ajinomoto Bio-Pharma Services

Attn: Legal

Forge Biologics

3900 Gantz Road,

Grove City, Ohio 43123

Email: privacy@forgebiologics.com